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Technical Writing

Parent/Player Handbook (Jeff's Crestwear Volleyball Club)

Online Documentation for an integrated trucking and accounting software program (Axon Development Corporation)

"[Penny] does a great job of making the documentation clear and concise so that it is easy to follow and is helpful to new and old users. She makes sure she completely understands the process or screen she is writing about and makes it easy to understand for our customers. She works closely with programmers, support staff, and trainers to make sure that all areas of the documentation are covered. She continuously comes up with new ways to improve the organization of the documentation and the access to it." (Jennie Hooper, Axon Development Corporation)